Inbound email actions enable an administrator to define the actions Service Now takes when receiving email.
Inbound email actions are similar to business rules, using both conditions and scripts.
In the subject line prompt, make sure that from Rock Castle Construction”This is also the place where you can change verbiage in the body of your emailed invoice or add a bcc email address (nice if you want a copy of the invoice to come back to you). Or maybe add customer company name to the tokens list and make the subject line accept more tokens than only People come to Quick Books Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge.
You can use this method to make changes to email templates for these forms in Quick Books:* Invoices* Estimates* Statements* Sales Orders* Sales Receipts* Credit Memos* Purchase Orders* Reports* Pay Stubs* Overdue Invoices* Almost-Due Invoices QB2012 for Mac put the customer company name in the subject line. We do that with the style and format of our responses.